WITH UGN
YOU'LL GET MORE BENEFITS
- Reduces your Technical Staff overhead costs.
- Reduces sudden overtime over your technical department.
- Reduces expenses of your technical personnel’s
trainings & improvements seminars. Because we train
on our own to meet your needs.
- You can choose from our wide variety of Technical
specialties based on your needs.
- Provides you and your clients immediate assistance
and diagnostic.
- Improve your business image.
- Reduce your management headaches.
How UGN functions?
UGN is fully equipped with sophisticated network management,
monitoring and analysis tools.
UGN is at the service of all corporate clients and answers
all their calls, technical questions and inquiries.
All problems will be recorded and immediately solved by our
pool of expert engineers. The corporate customer will be assigned
a ticket number in order to follow-up on his request, in case
it could not be resolved immediately.
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UnigroupNetwork
remote support provides end-to-end outsourcing services dedicated
to help
companies need of technical staffs. We will
work dedicatedly in behalf of your company, while we are hiding
our identity to your clients.
UGN operates multiple state-of-the-art remote support centers
located in Philippines. These facilities manage and staff
client helpdesks while providing hardware and software support.
All operations are part of one "TechSupport"
center that enables UGN to offer clients superior availability
through redundant operations. UGN has the facilities to meet
your current requirements along with the ability to expand
as your needs change.
Today, UGN Remote Technical Centers offer world-class customer
support 24 hours a day, 7 days a week, 365 days a year for
the following technologies:
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