UnigroupNetwork remote support provides end-to-end outsourcing services dedicated to help companies need of technical staffs. We will work dedicatedly in behalf of your company, while we are hiding our identity to your clients.

UGN operates multiple state-of-the-art remote support centers located in the Philippines. These facilities manage and staff client helpdesks while providing hardware and software support. All operations are part of one "TechSupport" center that enables UGN to offer clients superior availability through redundant operations. UGN has the facilities to meet your current requirements along with the ability to expand as your needs change.

Today, UGN Remote Technical Centers offer world-class customer support 24 hours a day, 7 days a week, 365 days a year for the following technologies:

Over 800 iterations of over 400 commercial applications
Custom, proprietary, and legacy applications
Multi-vendor hardware, software, and network operating systems
LAN & WAN environments
Desktop through enterprise systems
Network and server monitoring

Experienced engineers at your service

The UGN engineers are properly trained to proactively monitor and troubleshoot any kind of network related problem. Thus, we provide assistance related to VoIP, Gateway devices, mail, DNS, proxy and other network services. The UGN engineers are also in charge of handling Web Hosting and Domain Name related problems.

The freedom to focus on your core business objectives.
Give your employees and/or customers a professional computer support experience.

We utilize approved processes and procedures that we have developed for all aspects of our technical help desk operation to ensure consistent quality and efficient trouble resolution. Our computer support center handles everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems.

We work with each of our clients to design a specific Service Level Agreement (SLA) to meet their particular support requirements. Support requests (calls, e-Mail, Fax, and live Internet chat) are reviewed and randomly monitored by Quality Assurance (QA) and account managers to ensure compliance with Service Level Agreements and search for ways to improve our help desk services.