UnigroupNetwork offers wide variety of TECHNICAL SUPPORT services diversified in:

• Technical Product Support
• Outsourced Technical Helpdesk
• Knowledge Management Solutions
• Staff Augmentation Services

You can choose what time you will use our service

• Complete Support (7x24x365)
• After office hours / overflow support
• Flexible support options (Incident based, 800 Toll free support).
• Independent support infrastructure with dedicated servers and databases.
• Seamless extension with existing support delivery mechanisms
• SLAs with clearly defined performance norms
• Standard and customized reporting
• Integration with existing processes for call management, incident management, reporting

UGN focuses in supporting products and services in the various domains. Their expertise spans over 500 products on the desktop and Internet usage domain.

• Specialized expertise in the following areas:
• Wireless (Modems, Services, Applications)
• Voice Over IP (VoIP)
• Desktop / Server / Network products and Applications
• Productivity / Graphics / Collaboration / Groupware applications
• Devices (Peripherals, PDAs)
• Operating Systems
• Web authoring and publishing tools
• Access (Dialup, Broadband)
• Email / Browsing / Other Internet applications, services and utilities
  

How we deliver support?
The following Channels are used to deliver technical support services:

• Telephone
• Remote Diagnostic and Collaborative browsing tools
• Chat
• Email
• Self-help resources (which utilises a Knowledge management framework using advanced technology)
• Trouble Tickets